Denver's Baxa Corp: CriticalPoint™ Training Rated “Excellent” in Customer Satisfaction

Englewood, Colo., May 13, 2009 – Baxa Corporation announces the positive customer satisfaction results for the online and on-demand training program, CriticalPoint, in a nationwide pharmacy survey. CriticalPoint is in use in 9% of the facilities surveyed by Pharmacy Purchasing and Products in its 2nd annual national survey released in May 2009 versus only 1% a year ago. In addition to market share information, a portion of the survey was focused on user satisfaction with training programs. Here, CriticalPoint scored 100% of their responses in the “Excellent” and “Good” ratings. On the five-point scale, these results represent the two highest satisfaction ratings. No other training program scored all responses in these two ranges.

According to the Pharmacy Purchasing and Products publication, “CriticalPoint received very high satisfaction rates, followed by Lab Safety Corp/Valiteq, ASHP and homegrown programs.” This high level of user satisfaction can be attributed to the program’s simple Internet access, high-quality content written by industry experts and the ease of tracking employee training through its Learning Management System (LMS).

Baxa Corporation markets the CriticalPoint compliance training modules as part of its Productivity and Compliance Tools (PACT) product line, which includes the Skills Training, Academics and Resources (STAR) Center classroom-based training for USP 797 compliance and aseptic compounding.

Link to the PR Newswire dissemination